F.A.Q & Policy
Fastest order processing and delivery in the business!
All orders are processed and shipped immediately after being placed. Our North-East customers can expect order delivery as fast as the next day, or the second day after the order was placed. All merchandise is normally shipped from our warehouse within 24-hours of placing your order (excluding holidays and weekends). If the order was placed over a weekend or holiday, shipment will normally be made on the next business day. You will receive an email when the order ships.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Placed" status. Your order is then "Sent to Warehouse", entering the shipping process almost immediately and an email notification is sent to you. The only time that you can cancel or modify your order is during "Placed" status. Once your order enters the shipping process no further changes can be made. Please contact our Customer Service to make any changes to your order when it is in "Placed" status. If the order is in "Shipped" status, we are unable to cancel or modify your order. You can return your items free of charge for a credit to your account. For more information on returns, please visit our Returns section.
|My Account, User Name & Password
All consumer purchases do not requier to have an account. Simply place items in your shopping cart and proceed to checkout. If you're a Salon/Spa owner, licienced professional or a beauty supply, you need to apply for an account. Please, fill out "Beauty Professionals" form located on the upper left corner of the web store. Once you've submitted your application, it normally takes 24 hours for the approval. Upon approval, you will recieve an email with your Log-In and Password. You can then log-in into the system and be able to see wholesale salon pricing and make purchases. After log-in you will be able to see more store sections dedicated to salon/spa, such as, professional merchandise available for salon purchase only and much more.
|Your Privacy Guaranteed
We value and respect your privacy. No third party will ever receive your personal information, GUARANTEED! Did you know that many companies outsource order processing, customer service, and website development to a third party? Large number of stores don't even keep the inventory and route your order to one or more drop-shipping companies ultimately and completely exposing your personal information. When you enter our site, you're surrounded by the highest level of online security. DuriCosmetics.com store is hosted by the most recognized name in the Internet Commerce - Yahoo! Yahoo Store Systems is holding and protecting your data, completely erasing your personal financial information 30 days after your order is placed. In addition, DuriCosmetics.com is tested daily by McAfee'SECURE software and is protected by the latest version of SSL protocols. Shop with confidence - we've taken all the right security measures.
|Tracking an Order
You can track the status of your order online at www.DuriCosmetics.com Upon placing an order, you will recieve an order confirmation via e-mail that will contain a link to your "Order Confirmation Page". Once your order has been processed and/or shipped, you will receive an additional correspondence with links to order tracking page, tracking numbers and special instructions or notifications if applicable. You'll be able to review the tracking history and the estimated date of delivery. For Ground shipping, please estimate 2-5 business days from the time your order has been shipped.
|top of the page|
|Shipping Cost and Delivery Schedule
DuriCosmetics.com offers FLAT RATE USPS or UPS GROUND SHIPPING on all merchandise orders to the Continental USA destinations for $4.95. Orders $29 and over are Shipped Free via USPS or UPS ground service.
Please check the table below for the maximum estimated delivery time that has been provided by our carriers.
Business Days: Monday - Friday, excluding federal holidays within the United States.
Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.
General Delivery Times
Orders shipped to the East Coast can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the East Coast can be expected within 2 - 4 business days.
|top of the page|
Currently, DuriCosmetics.com ships strictly to the contiguous 48 U.S. states, plus Alaska and Hawaii. DuriCosmetics.com does not ship to APO/AP addresses. In order to make purchases on DuriCosmetics.com, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.
|top of the page|
|Returns and Exchanges
Return by Mail
We'll gladly accept *qualified returns for any DuriCosmetics.com products upon receiving your items within 30 days of the PURCHASE date. Any "on sale" and/or "clearance" merchandise can not be returned and is considered as a "Final Sale". To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Return shipping fees are customer responcibility. We regret that we do not refund original shipping costs with the return. In order to assist us and to better handle your return/exchange merchandise request, please submit notes detailing your request. Include notes inside the box.
DuriCosmetics.com uses the United States Postal Service (USPS) ground shipping for all products containing alcohol (including fragrance products) and aerosols. This is a legal requirement in the United States. Fragrances and aerosols cannot be shipped by air.Return Refunds and Credits
We'll issue you a refund to your credit card for the price of any item that you return, less the shipping cost (if your order qualified for free shipping, a shipping charge will be deducted from your total credit due), if your return is received within 30 days of the PURCHASE date. We regret that we are unable to refund original shipping costs. All return/exchange requests must be initiated within 20 days from the original order date. It takes up to 7 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
Free Shipping: if your order total was qualified for a free shipping and the item(s) being returned will reduce the original order amount below the free shipping requierment, a shipping charge of $4.95 will be deducted from your total return credit before the restocking fee charges.
We take extra care to process every order and employ electronic order fulfilment process. Any claims for concealed damage or descrepancies must be reported to our Customer Service within 24 hours after your order has arrived.
Any merchandise that does not contain a temper proof seal can not be returned. If you're not sure if the item you're purchasing can be returned, please call or write our customer service to seek additional information. All return/exchange requests must be initiated within 20 days from the original order date.
Return/Exchange of Electrical Tools
Any electrical merchandise have a conditional 30 day return/exchange policy and are subject to a 25% restocking fee. We will accept any electrical item that is returned "as new", meaning that it was never used and all packaging is in tact. Any item that was opened and used, electrical cord is freed from its manufacturer seal or any other part of the item or the packaging is not "as new" will be refused for return/exchange and no credit will be issued. All return/exchange requests must be initiated within 20 days from the original order date.
|top of the page|
By accessing this website, you implicitly agree to accept this store's Terms & Conditions. Whether or not you have taken time to actually read such terms and/or any updates and changes of such is of no consequence and does not negate our terms.